Privacy Policy

1. Introduction

Shenzhen Mictrack Electronics Co., Ltd. (“Mictrack”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information and business inquiries collected through our website (https://www.mictrack.com/).

This Privacy Policy explains what information we collect when you visit our website, submit technical inquiries, or request evaluation samples, and how that information is used, stored, and protected.

2. Information We Collect

When you interact with our website, request product quotes, download documentation, or contact our engineering team, we may collect the following information:

• Contact Information: Full name, professional email address, phone number, and company name.
• Project & Technical Requirements: Information regarding your deployment scope, device model interest, cellular network requirements, and integration details submitted through our inquiry and evaluation forms.
• Communication Records: Records of correspondence, technical consultation notes, and sample order history.
• Technical & Usage Data: Anonymized server logs, browser type, operating system, and page interaction metrics collected automatically to ensure website reliability and security.

3. How We Use Your Information

We process your information strictly for legitimate B2B business and engineering purposes, including:

• Responding to Inquiries: Answering product inquiries, pricing requests, and technical questions submitted by hardware engineers, system integrators, and distributors.
• Sample & Evaluation Support: Arranging evaluation units, testing hardware selection, and providing configuration assistance.
• OEM & Customization Projects: Discussing white-label manufacturing, firmware tailoring, and protocol integration requirements.
• Website Improvement & Security: Monitoring website performance, preventing malicious traffic, and enhancing our technical documentation center.

4. Data Protection & Security

We implement industry-standard administrative, physical, and technical safeguards to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. Access to inquiry records and customer data is strictly restricted to authorized sales and engineering personnel who need the information to fulfill your request.

5. Third-Party Services

To operate our B2B website and handle customer communication efficiently, we utilize trusted third-party service providers:

• Website Inquiry Form: We use secure form processing services to deliver website inquiries to our designated email accounts. Form submissions are encrypted in transit via TLS/HTTPS.

We do not sell, rent, trade, or monetize your personal or company information to any third parties for advertising or marketing purposes.

6. Cookies & Tracking Technologies

Our website utilizes minimal, essential cookies and analytics tools solely to maintain site functionality, ensure fast global content loading, and understand traffic trends. You can configure your browser to block or alert you about cookies; however, some parts of the site may function with reduced performance.

7. Your Rights

Under applicable global data privacy regulations (including GDPR for EU/EEA users), you have rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete contact details.
• Deletion: Request the deletion of your inquiry data when it is no longer required for active business or legal obligations.
• Withdrawal of Consent: Withdraw consent for further communication at any time.

To exercise any of these rights, please email us directly at [email protected].

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our team: